1. Introduction
HealthBridge MX (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, website, and medical tourism coordination offerings.
We comply with applicable data protection laws including Mexico’s Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), the European Union’s General Data Protection Regulation (GDPR), and other relevant privacy regulations globally.
2. Information We Collect
a. Personal Data
When you use our services, we may collect personal data including but not limited to:
- Name, date of birth, gender
- Contact details (address, phone number, email)
- Medical history and health information
- Travel details and passport information
- Payment information (handled securely)
- Communication records (emails, calls, messages)
b. Sensitive Data
Medical information and health data are considered sensitive personal data. We collect and process this only with your explicit consent and strictly to provide medical travel coordination and support.
3. How We Use Your Information
We use your data for the following purposes:
- Coordinating medical appointments and treatments with our healthcare partners
- Organizing travel, accommodation, and transportation logistics
- Communicating with you before, during, and after your medical travel
- Processing payments and billing
- Complying with legal obligations and regulations
- Improving our services and customer experience
- Providing you with marketing communications, if you have opted in
4. Legal Basis for Processing (For GDPR Users)
Our legal bases for processing your personal data include:
- Consent: You have given explicit consent for specific uses (e.g., medical data processing)
- Contractual necessity: To perform the contract for medical travel coordination
- Legal obligation: To comply with applicable laws
- Legitimate interests: To improve our services and protect our business
5. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We share your information only as necessary to:
- Healthcare providers and hospitals involved in your treatment
- Travel and accommodation service providers
- Professional advisors and service providers who support our business operations
- Legal or regulatory authorities when required by law
All partners and providers are required to maintain confidentiality and protect your data according to applicable laws.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes of our services or as required by law. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights
Under Mexican Law and GDPR, you have the right to:
- Access your personal data we hold
- Request correction of inaccurate or incomplete data
- Request deletion or restriction of processing in certain circumstances
- Object to processing based on legitimate interests or direct marketing
- Request data portability
- Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal)
To exercise these rights, please contact us at [email/contact info].
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our systems undergo regular security reviews.
9. International Data Transfers
Your data may be transferred to and processed in Mexico and other countries. We ensure such transfers comply with applicable data protection laws and provide adequate safeguards.
10. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze site usage. You may manage cookie preferences through your browser settings.
11. Children’s Privacy
Our services are not directed at children under 18 years old. We do not knowingly collect personal data from minors without parental consent.
12. Changes to This Privacy Policy
We may update this policy periodically to reflect legal or operational changes. We encourage you to review it regularly. Continued use of our services after updates constitutes acceptance.
13. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
HealthBridge MX
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]